HARSLE offers comprehensive formazione in loco for international customers, ensuring successful machine installation and operation. Learn how our electro-hydraulic press brake and guillotine shear provided exceptional precision and performance in the UAE.

At HARSLE, we pride ourselves not only on providing high-quality machines but also on delivering excellent on-site training and customer service. A significant part of this commitment is our on-site installation and training service, which ensures that our customers fully understand how to operate and maintain their new machines. This hands-on approach is particularly valuable for international customers, as it allows us to address specific needs and requirements while supporting the safe and efficient use of our products.

In January 2025, our engineers traveled to the UAE to provide on-site installation and training for one of our valued customers. This customer had recently purchased an electro-hydraulic press brake and a guillotine shear from us, both of which are critical pieces of machinery for their production needs. The visit was a great success, and we received wonderful feedback about the training experience and the machines themselves. In this article, we’ll take a closer look at the importance of on-site training, share the customer’s experience, and highlight the exceptional quality of the equipment.

On-Site Training in the UAE:

HARSLE's formazione in loco service is designed to ensure that every customer is equipped with the knowledge and skills needed to get the most out of their equipment. Our engineers provide detailed instruction on the installation process, machine operation, and maintenance procedures. During the visit to the UAE, our engineers conducted a thorough installation of the electro-hydraulic press brake and guillotine shear, ensuring that both machines were set up correctly and ready for use.

The training session was customized to meet the specific needs of the customer, with hands-on demonstrations of the machines’ features and functionalities. We walked the customer’s team through the various settings, controls, and safety features, ensuring they understood how to optimize the machines’ performance while maintaining the highest standards of safety.

On-site training also allows our engineers to answer any questions the customer may have and to troubleshoot potential issues in real time. This personal interaction is invaluable, as it fosters a deeper understanding of the machinery and builds a stronger relationship with our customers. By the end of the session, the customer’s team felt confident in their ability to operate the machines independently, knowing they could always reach out to our support team if they needed any further assistance.

Customer Feedback:

After the installation and training, we were thrilled to receive positive feedback from our customers in the UAE. The client shared their satisfaction with the entire experience, saying, “We are thrilled with the machine’s precision, ease of operation, and exceptional quality.” This testimonial perfectly reflects the value of both our machines and our service.

The electro-hydraulic press brake and the guillotine shear have proven to be highly effective in meeting the customer’s manufacturing needs. The customer specifically praised the machines’ precision, noting that the press brake consistently delivered accurate and smooth bending, while the guillotine shear provided clean and precise cuts. Both machines are designed to meet the highest industry standards, ensuring that customers can rely on them for long-term performance without compromising quality.

Ease of operation was another key factor that contributed to the customer’s satisfaction. Our machines are engineered with user-friendly controls and intuitive interfaces, allowing operators to work efficiently without extensive training. This ease of use not only reduces the learning curve but also minimizes the risk of operational errors, leading to a safer working environment and greater productivity.

Lastly, the exceptional quality of our machines was recognized by the customer as a standout feature. With durable construction, reliable performance, and advanced technology, our electro-hydraulic press brake and guillotine shear are built to last. This commitment to quality ensures that our customers receive long-term value from their investment, which is why many of our customers continue to rely on HARSLE for their equipment needs.

Ensuring Long-Term Success:

At HARSLE, we understand that purchasing high-quality machinery is just one part of the equation. To ensure long-term success, we prioritize providing our customers with the support they need to maintain and operate their equipment effectively. On-site training plays a critical role in this, as it allows us to offer personalized guidance and address specific concerns that may arise during the installation and operation phases.

Moreover, our dedication to after-sales service doesn’t end with the training. We continue to offer ongoing support through customer service hotlines, technical assistance, and access to a wealth of resources on our website, including user manuals, troubleshooting guides, and instructional videos. By staying connected with our customers, we help them maximize the performance of their machines and keep their operations running smoothly.

The success of our recent trip to the UAE is a testament to the value of our on-site training services and the outstanding quality of our products. We are committed to helping our customers succeed in every aspect of their operations, from the moment they receive their machines to the day they need support or upgrades.

We look forward to continuing to serve our customers around the world, providing the equipment, expertise, and support they need to thrive in their industries.