At HARSLE, we value customer satisfaction and stand behind the quality of our sheet metal equipment. To ensure a seamless experience, we have outlined our refund and returns policy for all customers.

1. Eligibility for Refunds and Returns
Customers may request a return or refund within 7 days of receiving their order. The equipment must be unused, in its original condition, and include all original packaging, manuals, and accessories.

2. Process for Returns
To initiate a return, please contact our customer support team at support@harsle.com. Once approved, we will provide instructions for returning the product. Please ensure the item is securely packaged to prevent damage during transit.

3. Refunds
After we receive and inspect the returned equipment, we will notify you of the approval status. Approved refunds will be processed within 15 business days, and credited to your original payment method.

4. Exemptions and Special Conditions
Certain products, including customized equipment, may not qualify for returns or refunds. Our support team can provide further details on any applicable conditions.

For more information, please contact HARSLE’s customer support team. We are committed to helping you have a positive experience with our products and services.