Shipping Policy

Thank you for choosing HARSLE. We are committed to providing professional and reliable shipping services for our industrial machinery worldwide. Please review our shipping policy below to understand how your order will be processed and delivered.

1. Order Processing Time

All orders are processed within 3-7 business days after payment confirmation.
For customized machines or those out of stock, the production lead time typically ranges from 20-45 days. Our sales team will provide a specific timeline during the quoting process.
Orders are not processed or shipped on weekends or public holidays.

2. Shipping Methods & Delivery Estimates

Due to the size and weight of our machinery, most orders are shipped via Sea Freight to ensure cost-effectiveness and safety.

Standard Sea Freight: Estimated delivery time is 30-50 days, depending on the destination port and customs clearance speed.
Air Freight (for spare parts/tooling): Estimated delivery time is 7-15 days via DHL, FedEx, or UPS.
Incoterms: We primarily support FOB, CIF, CFR, and DDP terms. Please confirm the specific shipping terms with your account manager before finalizing the order.

3. Shipping Rates

Shipping charges for your order will be calculated and provided during the quotation stage based on the machine’s dimensions and weight.
For many regions, we offer fixed-rate shipping to major base ports. Any additional inland trucking or door-to-door delivery fees will be quoted separately.

4. Shipment Confirmation & Tracking

Once your machine is loaded into the container and dispatched, you will receive a Shipment Confirmation emailcontaining the Bill of Lading (B/L) number and vessel tracking information.
For sea freight, you can track the real-time status of the vessel through the carrier’s official website or by contacting our logistics department.

5. Customs, Duties, and Taxes

HARSLE is not responsible for any customs and taxes applied to your order (unless the trade term is explicitly stated as DDP).
All fees imposed during or after shipping (tariffs, taxes, VAT, etc.) are the responsibility of the customer. Please consult your local customs office for detailed import regulations.

6. Damages & Inspection

IMPORTANT: Please inspect the packaging and the machine thoroughly upon arrival at the port or your facility.
If the machine or its packaging appears damaged during transit, please take high-quality photos and videos immediately and contact us within 48 hours.
We highly recommend purchasing marine insurance for all high-value shipments to protect your investment.