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How Long Will It Take To Manufacture And Ship The Press Brake To My Location? Manufacturing and shipping time for a press brake typically takes 30-60 days, depending on customization and current production capacity. Shipping times vary based on location: for example, 15-30 days for the USA or Europe. We will provide a more accurate estimate based on your specific order and destination.
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Who Will Be Responsible For Handling Shipping, Customs Clearance, And Delivery To My Facility?First-rate Service At HARSLE, we work with trusted logistics partners to manage shipping. However, the buyer is typically responsible for customs clearance and any local import duties. We can assist with delivery arrangements, ensuring the equipment reaches your facility, but specific responsibilities may vary based on the terms of sale.
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What Are The Standard Payment Terms (e.g., Down Payment, Payment Upon Delivery, Etc.)? Standard payment terms typically include a down payment of 30% upon order confirmation, with the balance due before shipment or upon delivery. Other common terms include payment upon delivery (COD), net 30 days, or payment via letter of credit (L/C) for international transactions, ensuring security for both parties.
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Is Operator Training Included, And Can It Be Done Remotely Or On-Site? Operator training is optional for HARSLE machines. We offer both remote and on-site training options based on customer preference. Remote training is conducted via video calls, while on-site training is available for more hands-on guidance to ensure proper machine operation and safety procedures.
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How Are Warranty Claims Handled For Customers Outside China? For customers outside China, HARSLE typically handles warranty claims by providing remote troubleshooting, sending replacement parts, or reimbursing local repair services. Depending on the issue, parts are shipped promptly, and technical support is available online. Warranty terms and conditions may vary based on the specific machine and region.
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How Do You Provide Technical Support For International Buyers？ We provide comprehensive technical support for international buyers through online consultations, video tutorials, and detailed manuals. Our expert team offers 24/7 assistance via email, phone, or messaging platforms, ensuring prompt responses. We also offer on-site service and training upon request to ensure smooth machine operation and maintenance.
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What Additional Costs Should I Expect For Import Taxes, Customs Duties, And Shipping Fees? When importing goods, expect additional costs including import taxes (varying by country), customs duties (based on product value and type), and shipping fees (depending on shipping method, weight, and distance). Handling, insurance, and potential customs clearance fees may also apply. Check local regulations for accurate estimates.
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