Views: 67 Author: Site Editor Publish Time: 2023-05-19 Origin: Site Inquire
HARSLE is a professional enterprise that manufactures various kinds of NC and CNC press brakes, shearing machines, hydraulic presses, power presses, ironworkers, and other metalworking machines. We follow innovations and grow together with our customers, and we follow the developments and technology and support the development of creativity skills based on the principles of continuous learning, innovation, and improvement. HARSLE cares about the active and competent participation of employees, we all have the same mission: to be your preferred partner.
Miss Dilya is our customer in Bukhara City, Uzbekistan, she brought HARSLE WC67K-200T/3200 in 2020. Recently she emailed that her machine got a problem and our after-sale team contacted her soon on WhatsApp.
The after-sales staff analyzed the pictures and video to determine the possible problems with her equipment. The after-sales team also informs customers how to proceed to the next step by recording videos and photos of the factory equipment.
Finally, after eliminating the possibilities one after another, it was determined that the customer's equipment's relief valve was clogged. We provided a video on how to clean the relief valve, and the customer followed the steps in time to solve the problem successfully!
Miss Dilya was quite happy and she said: “HARSLE is really supper! Your team is really great! Big Big thanks to your engineer too!” Dilya's equipment was out of service for nearly a month, during which time she also sought out local motor specialists, hydraulic specialists, etc. However, all of them reported no problems with the equipment, and Dilya was very upset, but after she emailed us and interfaced with us on WhatsApp, the problem was solved on the same day.
Thanks very much for Dilya's support, HARSLE will continue to focus on quality and service. Whenever and wherever, we hope to progress with our customers, help them produce, and always be their first choice.