Good Things Come in Small Packages - 2 Years to Sign Brazilian Agency

Marcos is from Brazil and his company is the largest local supplier of sheet metal working machinery, and their own laser machines are sold all over the world. With the development of market diversity, the addition of bending machines and shearing machines was essential, and China, as one of the top sheet metal processing countries in the world, naturally became the first choice for Marcos. In order to ensure the reputation of his company and to provide the most suitable machine to his customers, Marcos made a lot of study and finally decided to see the factory first before placing an order, and to try a single before signing an agency contract.

Although Marcos placed the order only this year, Marcos and his boss came to visit our company together as early as 2019. Because the customer could not easily come to China once, and wanted to find manufacturers that could continue to cooperate, so at that time the customer went to many factories, and we received them normally, introduced our factory configuration and production process for them, and recommended the right machine according to their needs at that time, but because the inquiry at that time was a very high matching machine, and the corresponding price was maintained at a high level, so the customer did not place an order  immediately but had to think about it. After the customer returned to Brazil, we actively communicated and followed up, but the customer did not give clear feedback. We were disappointed to think that the customer had purchased from other manufacturers, but out of professional habit, we still followed up with him and answered all his questions, and Marcos also became the special counterpart.

During the follow-up conversation, although Marcos had a good impression of our factory and was very satisfied with our professional knowledge and production capacity, he had not used the machine for a long time and planned to sign a long-term agreement, so he always had some concerns. Of course, we understood Marcos' concerns. Every customer has different concerns, but the goal is to buy the best machine, which coincides with HARSLE's aim: to be the preferred partner of our customers. So we continued to show him our machine photos and videos, export cases, customer praise and some general knowledge of machinery, and after-sales installation and use and maintenance to make out the corresponding guarantee.

Marcos was so impressed by our strength and sincerity that he and his boss decided to buy a machine from us to try it out first, and once it was suitable, he immediately signed an agency agreement and guaranteed to place orders of more than 500,000 USD per year from the following year. Although it was a small machine with a common configuration, we did our best, as we always do with all orders, regardless of difficulty or amount, because we really want to help our customers. So when this machine arrived at Marcos' company, he was very satisfied and put it into production immediately. The high quality and efficiency of our machine, which lasted for several months, made the customer so happy that even the engineers of their factory praised HARSLE's machine. So in a new round of machine confirmation and order negotiation, Marcos signed an agency contract with us for $1,000,000 per year, and immediately placed an order for 12 hydraulic bending machines with delivery after the New Year.

We hope this new batch of machines will surprise Marcos again, and we hope their business will get better and better and our cooperation will be smoother and smoother.