This Guatemalan customer first saw our door embossing machine product information through Alibaba, then added a WeChat to communicate and give a brief introduction to his company.
It so happens that we have such a machine in stock, which immediately enhanced the customer's goodwill towards us. We have sold many machines to South America, including a stable customer in Argentina for three years, a two-year contract with an agent in Brazil, and the same machine in Ecuador. The customer immediately expressed his recognition and showed great interest in cooperating with us.
In communication, the customer detailed their purchase plan, and also explained to us that he was comparing many machines at the same time. The price is only one factor, he hoped to find the most suitable machine, quality of the machine rate and after-sales service have the corresponding guarantee. So we gave the customer a list of our advantages, such as peer comparison, relevant certificates, customer praise and detailed configuration of the machine, etc. The customer and his boss engineers and so on, we had a meeting to discuss. Of course, there are other peers who compare competition with us. Afterwards, the customer asked about the mold product book and some company situations, and asked for some professional knowledge. We made our first use of resources case shows. The customer also asked about another door panel press, which was not as small as the previous quotation and needed to be re-quoted, and explained the difference between the two machines. Rich sales experience and precise expertise convinced the customer, and the customer sent me the supplier comparison they had done, in which we scored the highest, and the customer said our company had a good chance, but they still wanted some discounts.
After some discussion, the customer finally decided to reach cooperation with us and expressed his wish to cooperate for a long time if he was satisfied with the machine. We also assured the customer that we would do our best to process the machine for him and that we would actively cooperate with him after the sale. After more than two months of processing and transportation, finally the double-action door embossing machine arrived at the customer's factory last month, and the customer took his engineer to assemble and try out the machine.